pbx server

a hunt group or usergroup is simply amethod of contacting a list of employee phones that share a similar officefunction such as sales or customer service the pbx places incoming calls onhold and then begins to high-end for someone to answer the callusing rules and conditions that you specify via the my office pbx control panel to create a hunt group be sure that you are logged into thecontrol panel

and locate the main menu click extensions and select add next under type of extension select usergroup and click continue on the next page you'll see the addextension group section begin by providing a name for the groupyou wish to create for example

i'll create a group name technical as this group will be used to rowincoming calls to all of the members of our technical support staff next enter a four-digit extension that will be used to call this group although not required we do suggest thatall of you extensions began with a number between four and seven this helps to eliminate possibleconfusion when setting up your auto attendant later in this video series

now select ring type bring types provided customize way arouting calls to members of your user group you have to rehearing type options tochoose from in order which routes calls to the firstextension on your list if that extension is in use the call isvalid to the next extension on your list and continues until it reaches the lastextension round robin

which routes calls more evenly betweeneach employee he works by delivering the first call tothe first extension and the next call to the secondextension and so on the succession during each of the linesin your best continues even if one of the previous linesbecomes free lines are only skipped if they arestill busy on a previous call and finally bring all which rings all members of your group atthe same time this is useful when you want your callsto be answered as quickly as possible

regardless of call order for my example i want all of my calls tobe evenly distributed through the support team so all select a round robin for my ringtype next you'll need to specify the overallring timeout which sets the maximum number of seconds for incoming callstouring through your user group for my example ought to use to have thepbx search for a maximum of thirty seconds before continuing next you choose an overall failaction

the specifies what to do if there are noextensions available to answer the call it also specifies what to do when the ring timeout has been reached the end of the list action specifieswhat to do when the hunt sequence reaches the last member of the list and the timer has not yet been reached for both the overall fail action and the end of the list action you'll have these options to choose from the extension option routes the call toany available extension you choose

this could be a user extension andalthough it ended or another user group the voicemail options simply routesunanswered calls to a group voice mail where any memberof that group has access to this message is the busy signal option allows you toplay a busy signal to the caller letting them know all lines are busy the retry option is available as an endof list action and lets you simply retry the huntsequence again from the beginning of the list

voicemail is our time at the enabled ifyou select the please no option for either overall fail action end of list action if you don't select voice mail foreither option you can choose to enable or disable voice mail for the entiregroup after clicking add group you'll be takento a new screen with additional options most importantly you'll need to addmembers to this group by clicking add user extensions

to use for any existing extension you have previously created an individual ringed theme for eachextension other options on this page include group settings where you can makechanges to the settings he just created phone numbers where you can add a direct dial phonenumber which gives your in down callers he ability to reach a group directlywithout having to go through an auto attendant

and group extensions which displays a list of extensions thatbelong to this group once you finish adding extensions andphone numbers to your group try giving it a call observe ring sequence and ring times you may need to fine tune your groupring times or ring types if you have any additional questionsregarding usergroups please feel free to contact a myofficepbx support member will be happy