panasonic phone systems

the telephone system has helped ustransform the customer experience in a lot of ways. when a service advisor cananswer the phone and say, "hi michelle! how are you doing?" it means a lot to them to just not becustomer 5869. the customer information pops up right on my screen. you're not asking a customer, "what's yourname? what's your phone number? can you spell that?" you're already jumping right intosolving their problem right away. in one department alone, in the bdc, the reynoldsphone system has saved us probably about

$100,000. we would havehad to hire three additional people to staff the phones the way we would havewanted to, until we realized that we didn'tactually need to hire additional staff, we just need to put them on the righttimes. with the telephone system, the call recordings have actually been able toreduce our liability. for instance, if a customer claims that they talked tosomeone who quoted them something, we can go back and refer to those phone calls. we are currently at the 97% csi mark. we all care a lot about customer satisfaction, but employeesatisfaction is just as important.

our employees are able to communicatewith each other better, know more about their customers when they're calling,just by having everything integrated with our dms and that's the reasonwe're not going back. if you're considering reynoldsintegrated telephone system, you have to get it. no question. when we originally looked at it we thought itwas going to be higher priced but it was right there in line with the othervendors, but really provided more service. the reynolds telephone system absolutelyhas improved communication throughout the dealership. i've used every bit ofthat screen on a very regular basis and

i'm not sure i can live without it now.